|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Standard Billing Process Operation
This figure shows a standard billing process.
In this diagram, the customer calls customer care or works with an activation agent to establish a new wireless account. the agent (customer care) enters the customer's service preferences into the system, checks for credit worthiness,
and provides the customer with a phone number so that the customer may make and receive calls through the telephone network. As the
customer makes calls, the connections made by the network (such as switches) create records of their activities. These records include
the identification of the customer and other relevant information that are passed onto the billing system. The billing system also
receives records from other carriers (such as a long distance service provider, or a roaming partner). The billing system now guides
and updates these call detail records (CDRs) to their correct customer and rating information. As information about the customer is
discovered (e.g. rate plan), the updated billing records are placed in a billing pool so that they may be combined into a single
invoice that is sent to the customer. The customer then sends his payment to the telecom service provider. Payments are recorded
in the billing system. History files are then updated for the use of customer service representatives (csrs) and auditing managers.
Call Detail Record (CDR) Structure
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|